Ottawa Courier Services
As a family run courier service in Ottawa, we hire only individuals who buy into the 1021 SunRise family’s philosophy of providing the best service this industry has to offer.
In an industry that traditionally experiences high turnover in drivers, we pride ourself in having the lowest staff turnover in the region. The reason for this is mainly due to our stance that “Our drivers need to make a living”. We will not undercut our competitors’ prices at the expense of our drivers’ earnings. Maintaining our competitive pricing while ensuring the well being of our drivers is an essential ingredient in our recipe for success. Our drivers are bonded, uniformed and accessible by radio at all times.
State of the Art Technology
Do you want to enter your orders via the internet? Call us for a login and from that point on, you can conduct your transactions via the net. Online order entry eliminates the need for written waybills as they are generated automatically after each order is entered.
Our customer service staff’s goal is to provide exemplary client service, delivered in a consistent manner, in tune with our clients’ requirements. Frequent and open communication between our customer service representatives, drivers, and dispatchers is mandatory. Our “help phone” assists in this process. Drivers are in constant contact with our CSR’s to address any problems that they encounter while delivering our client’s goods.
Our customer service staff will be fully conversant in your specific delivery directives. We are fully staffed Monday to Friday from 8:00 a.m. to 5:00 p.m.
Absolutely. We evaluate your needs and put together a program to address those needs. After hours, weekends, holidays….we go the extra mile for you.
You simply login to our webpage through your web browser using your User I.D. and password. There is no software to install. With our new state-of-the-art technology, you can:
- Place your orders via the internet
- Receive a price quote online
- Track your orders
- Obtain proof of delivery immediately over the internet (this feature will be
- Obtain order history at the push of a button
- Get email proof that your order has been received by our dispatchers
- Receive your monthly invoices via email broken down by cost center if needed
Online order entry eliminates the need for written waybills – they are generated automatically after each order. Imagine the time you will save with this feature!
Each delivery is priced according to – where it’s going, the weight, the type of vehicle needed (bike, car, wagon, mini-van, full van, 5-ton truck), and how fast do you need it delivered. You can get a price quote online through our web application, from our Customer Service Representatives at 613-822-7233.
We have a fleet of 5-ton trucks, each with 12-skid capacity and hydraulic tail gates, ready to move your goods. Our truck rates are the best in the region.
We have been utilizing 10-21 Sunrise for almost 30 years. They are good representatives for our company and thus they are a very important part of our customer service.
1021 group is always available to help with the multiple emergencies that arise in the health care business. I would recommend 1021 Sunrise without hesitation.
As a regular recipient of the services rendered from 10-21 Sunrise I would recommend all of the services they offer.
What makes us special?
We are very aware that in today’s economy, we need to keep our pricing competitive. As a family owned business, we can hold the line on price increases so that budget-minded companies can benefit without compromise on service!
90 minute service
2-3 hour service
Delivery by 5:00 p.m
Next day by 4:00 p.m